Acts on what it can verify. Asks when unsure. Hands the rest to a person with the facts already checked.

Customer · Spanish and Portuguese

Dispute a charge as a test customer

Log in with a synthetic identity, pick the charge from ranked candidates, see the merchant evidence, confirm, and get a receipt that was read back from the case store. Each scenario takes under a minute.

The conversation stays in Spanish or Portuguese, as the customer would use it. Open it with English labels, a plain-English account of each step, and an English translation under each message you type or receive.